Faults/returns/exchange policy

Returns, exchanges and refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return due to a fault with the received product. 

Please note: We do not accept returns if you have not done your due diligence in checking our product information and measurements.

Particularly the measurements for the bedding. If you place your order, we assume that you have ensured our bedding dimensions suitable for your bed.

We do not accept returns for change of mind, or exchanges for different colour choices. For hygiene reasons aswell as high shipping costs. You can be assured when shopping with us that every single product is new and unused. 

If you find a fault with a product, you can contact us at hello@thewanderlustones.com.au 

 If your return is due to a fault or defect of the product before use, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at

hello@thewanderlustones.com.au

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

As mentioned previously, we are unable to provide exchanges or refunds based on mismeasurement or change of mind, which is why we mention on each listing to be sure of your measurements before proceeding with the purchase. We also cannot guarantee the colour or design received will precisely match the listing, while all due care is taken to represent the colours and designs as accurately as possible, there may be small differences in colour tones etc. we do not use filters and aim to capture each product in natural light, overhead light and in low light to give you the best possible representation of the colours 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

If the product you receive has arrived damaged, or upon inspection is not up to standard, please reach out so we can remedy any issues and if appropriate, organise an exchange. We pride ourselves on the high quality of our products and want you to be 100% happy with your purchase. 

You will be offered the same or if out of stock an alternative bedding design to exchange for the faulty bedding. 

Refunds
After it has been arranged, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.